Warranty and Return
Warranty
iMobile spare parts come with 1 year warranty unless specified otherwise in writing. It is your responsibility to test all parts within 1 year of purchase, iMobile will not apply store credit or refund to your account after 1 year from the date of purchase. iMobile’s warranty is limited to component failure and transport damage while item is being shipping to customer. Warranty does not cover physical damage of items due to improper installation. Please test the screens for physical damage before installation, warranty will be rejected if the screen has been used and it was likely damaged by installation.
Return Policy
- Refunds are processed based on the lesser of the original purchase price and the current selling price.
- All faulty parts need to be returned with its package for identification.
- All faulty parts need to be returned to our warehouse to be inspected.
- Please be aware that if the credit note pertains to buyback / wanrranty rejection screens, kindly inform us by 03 9532 1235 within one week if you would like us to return the rejected items. iMobile Store will not retain these items beyond this time period
- Please fill out the return form and send it with the items, you can send a copy to [email protected] for record.
- iMoible does not cover return postage.
- iMobilestore.com.au reserve the right of final decision on the refund or replacement of warranty items.
Shipment Information
Please clearly indicate your business name and contact person on the return package.
Also include the reason for each item being sent, e.g unused / types of faulty / for buyback / for exchange / for repair.